FAQs

For all enquiries, please complete the ‘contact us’ form or alternatively, email enquiries@lodgehill.org.uk with as much detail as possible and a member of the team will contact you. All events can be booked directly on our website via our events page.

Every activity has a separate risk assessment on the activities page. Each group must do their own site risk assessment before their visit.

All of our activities have a minimum age requirement of 7 years old. Our High Zip Wire and Low Zip Wire have a maximum weight limit of 16 stone and a maximum height limit of 6ft 1. To use the disability hoist on Abseiling or High Zip Wire, all participants must have stability in their neck to avoid injury.

Our instructors are highly qualified and well-trained across a range of activities, ensuring our centre provides both safe and enjoyable experiences. Training is delivered on-site and through recognised national training bodies. Our full-time activities team hold European Ropes Course Association (ERCA) High Ropes Instructor and ERCA Rescue qualifications. In addition, all instructors undergo specific training for on-site ropes activities, ensuring the highest standards of safety and expertise. Furthermore, our instructors are certified by a variety of prestigious organisations, including Archery GB, the National Smallbore Rifle Association (NSRA), British Fencing, the British Schools Cycling Association (BSCA) for mountain biking, and Mountain Training’s Lowland Leader qualification. All staff at Lodge Hill are DBS checked and have an up to date Level 3 First Aid qualification along with Safeguarding and Fire Safety.

Our activities are all-weather so will go ahead come rain or shine! The only time we will suspend or cancel activities is during thunder and lightning or extreme high winds. Our activities team will continue to monitor inclement weather and update you of any changes to your activities. Please see our weather policy for more detailed information.

We suggest wearing comfortable clothes that are weather appropriate as you will be outdoors in the woods and potentially could get wet and muddy. Your shoes must be closed toe (no flip flops or sliders on the activities!) and some activities may require long sleeves.

Our example kit list:

• • Towel
  • Wash bag (soap, flannel, toothbrush, toothpaste)
  • Pyjamas
  • Socks/underwear
  • T-shirts (long and short sleeved)
  • Trousers (tracksuit bottoms/jeans)
  • A pair of trainers/boots (that can get muddy)
  • A pair of indoor shoes
  • Waterproof jacket
  • Jumpers/hoodies/fleeces
  • Water bottle
  • Sleeping bag
  • Pillow/pillowcase
  • Bottom sheet

Summer: Sun cream and sun hat Winter: Gloves, winter hat and wellies Please ensure you pack enough clothing to last the duration of the stay as we do not provide spare clothing.

We don’t supply bedding unfortunately. We ask that every guest brings a sleeping bag/duvet, bottom sheet and a pillowcase (we supply pillows).

We sell souvenirs which can be pre-ordered before arriving or purchased on the first day of your trip. Prices range from £1 – £5. We accept cash or card.

We do not have a café – all hot drinks and food must be pre-booked at the time of returning your booking forms. Unless stated otherwise, we don’t have the option to buy food at our events.

Unfortunately, we’re not able to offer additional discounts at this time. As a charity ourselves, we already strive to keep our prices as low as possible for schools, scout & girl guiding groups, youth groups, other charities, and small businesses. Our pricing is set to cover only the essential costs such as staff wages, cleaning, maintenance, and general wear and tear.

We do have a separate corporate rate for larger businesses, which helps us continue offering affordable pricing to community groups and organisations.

We truly value the incredible work of NHS staff, emergency services, and other charitable organisations, and we hope to be in a position to offer discounts in the future. For now, keeping our prices affordable for all remains our top priority.

Unfortunately not. All of our activities must be pre-booked due to other groups on site and instructor availability. Send us an enquiry to get booked in!

If we need to cancel or postpone an event, we will honour the booking terms agreed at the time of booking. Depending on the circumstances and the terms of your booking, this may include offering a refund or tickets for the new date.

Unfortunately, our event bookings are non-refundable and non-transferable, so we’re unable to move bookings to another date or provide a refund if you can no longer attend. This includes holiday clubs, SEND days, seasonal events etc. This policy is outlined in our terms and conditions and is also shown on each individual event page before a booking is made. We understand that plans can change, and we appreciate that being able to move a booking or receive a refund would sometimes be preferable. However, our events require a significant amount of planning and preparation, including arranging staff, instructors, external vendors, equipment and other resources based on the number of bookings we receive. Once these arrangements have been made, we may still be committed to costs even if bookings are cancelled or changed at short notice. As a charity, last minute cancellations and date changes can therefore have a significant financial impact on us. For this reason, we need to apply our non-refundable and non-transferable policy consistently to all bookings. We really appreciate your understanding and support in helping us continue to run our events.

Unfortunately, we do not accept childcare vouchers at this time. As a charity, we aim to keep our prices as affordable as possible for all families, and we currently aren’t registered to process childcare voucher schemes.

We understand this may be disappointing and really appreciate your understanding and support.